We are expecting a significant increase in shipment numbers during the Black Friday shopping season. To get your parcels delivered as soon as possible, we highly suggest you pre-declare parcel(s) before its arrival at our overseas warehouse. Please understand that it will take a few additional days to check-in your parcel(s) and ship to the Hong Kong warehouse if you didn’t declare it in advance.
You may also refer to the below status of our warehouses.
Upon Arrival to U.S. Warehouse
| Step | Status/Time Required |
|---|---|
| Parcel Check-in | Normal |
| Parcel Check-out (Pre-declared Parcels) | Normal |
| Send Out “Undeclared Parcel” Notification Email | Normal |
| Parcel Check-out (Late-declared Parcels) | Normal |
| Shipping to Hong Kong Warehouse | Normal |
Upon Arrival to Hong Kong Warehouse
| Step | Status/Time Required |
|---|---|
| Shipment Order Processing | Normal |
💡What Does Pre-declared Parcel Mean? As long as you have received the tracking number and courier info from the seller, you can start declaring your parcel through Parcel Management.
Note: Please also understand that your parcel’s processing time will be delayed for 7-14 working days under these circumstances:
(1) The informaton you declared is misleading, false or untrue;
(2) Parcel is oversized or exceeds the weight limit;
(3) Parcel contains prohibited items
For more information about declaration and prohibited items, please refer to Tutorial: Parcel Declaration & Prohibited Items Catalog.